This page explains how to delete your account in Sosu, the savings group app made by Hintekk LLC, and what happens to your information.
Delete it in the app
- Open Sosu and go to Settings › Account.
- Tap Delete account.
- Type DELETE to confirm.
- Tap Text me a code to confirm and enter the 6-digit code we text to your Sosu number.
- Tap Delete my account.
If nothing is pending, your account is deleted straight away and you are signed out on this phone.
If you are still part of a running circle (for example you have a hand in a circle that has started, you owe or are owed a contribution or a fee, you are the only admin of a group with other members, or you hold a group's carry money), the deletion is scheduled: you keep using Sosu and stay in your circles until they end, and the account is deleted automatically on the first day nothing is pending any more. Until then you can cancel it in Settings › Account › Cancel deletion.
Can't use the app?
Email info@hintekk.com with the subject “Delete my Sosu account” and the phone number of your account. To make sure the request comes from you, we will text a code to that number and ask you to send it back. We then delete the account in the same way as above.
What is deleted
- Your sign-in and every session on every phone.
- Your profile: phone number, name, country, language, settings and last seen.
- Your place in your groups: you leave every group, your hands in circles that have not started are withdrawn, and your open join and guarantor requests are cancelled or declined.
- Your phones’ registrations and notification tokens, your notifications, your direct-message and status settings, the people you blocked, and your PIN.
- The chats stored on the phone you delete from. Sosu’s servers never had readable copies: messages are end-to-end encrypted and the relay removes each one once it is delivered, after 30 days at most.
What is kept, and why
| Information | Why we keep it | For how long |
|---|---|---|
| Money records of your groups: contributions, confirmations, payouts, late fees and the proofs attached to them | The other members of your groups rely on them, and the law requires financial records to be kept. After deletion they refer to you only by a random identifier, not by your name or number. A proof photo may still show what was on it. | As long as the law requires |
| Photos, voice notes and files you sent in a chat | Other members may still need to download them. They are encrypted and only members can read them. | Up to 30 days |
| Reports you made or that were made about you | To keep Sosu safe and handle abuse. | 180 days |
| Technical logs | Security and fixing problems. They contain account identifiers, never phone numbers or messages. | 90 days |
A chat backup you made in your own iCloud or Google Drive is stored in your cloud, not by Sosu. Deleting your account makes it unreadable on this phone; you can delete the file from your cloud storage yourself.
Deleting your account does not delete the separate accounts of other people, or messages already delivered to their phones.
More detail is in our Privacy Policy.